Terms of sale

Dear Customer,

Please note that the general conditions of sale described below indicate the conditions and methods of on-line purchases of the products of your interest  on the www.sorrentotheromance.com website in a safe, easy and convenient way, in compliance with applicable regulations protecting the rights of the consumer.  Therefore, we invite you to read them and accept them in order to proceed with the purchase.

I. PURPOSE

These general conditions of sale determine the sale of products marketed by G.A.D.Co. s.r.l., via the website www.sorrentotheromance.com to users in the role of consumers and to users acting for purposes relating to business activities.

These terms and conditions shall take effect on the date of acceptance of them by the customer on the website, which constitutes to all effects an acceptance pursuant to Art. 1341 of the Civil Code.

The company reserves the right to modify at any time the present general conditions of sale, presenting them on the website.

The company is excluded from any contractual or extra-contractual liability for direct or indirect damages to persons and/or things caused by even a partial non-acceptance of an order.

II. METHODS OF PURCHASE

The purchase of products takes place via access to the website. Each product is available on the website containing a description of its main features. All support information for purchase is intended as generic information.
It is understood that the picture accompanying the description of the product may not be fully representative of its characteristics, but may differ in colour, size, and accessories.

The correct order is confirmed by www.sorrentotheromance.com with an automatic response via e-mail.

III. METHODS OF PAYMENT

All prices on this website are retail prices and, therefore, inclusive of VAT.
Prices can change without notice, and the only correct price the price stated at the time of order confirmation.

In case of certain products subject to price promotions, www.sorrentotheromance.com reserves the right to accept orders by reducing its amount upon notice and acceptance by the customer, failing of which will result in cancelling the order.

In case of the purchase of goods using the payment method of “Credit card/PayPal”, at the moment of completion of the on-line transaction the reference bank will authorize only the amount of your purchase. The amount for the goods, also partially, will be charged to the customer's  credit card only upon delivery of the ordered goods to the carrier.

In case of the purchase of goods using the payment method of “Bank transfer” the reason of payment of the transfer must bear the reference number and the details of the transfer. www.sorrentotheromance.com reserves the right to cancel an order in case of a non-receipt of payment. In the event that the transfer amount does not correspond to the order, www.sorrentotheromance.com will contact you to agree on how to proceed with the completion of the order.

The dispatch of the goods takes place only after the receipt of credit.

In the event of order cancellation, either by the customer or in case of a rejection of it by www.sorrentotheromance.com, the payment will be cancelled and the charged amount released (the release times depend exclusively on the banking system). www.sorrentotheromance.com cannot be held liable for any damages resulting from the release of funds by the banking system subsequent to the cancellation of transaction.

www.sorrentotheromance.com reserves the right to ask the customer for additional proof of identity in order to prove ownership of the credit card. The security of transactions is guaranteed by a system of data encryption (SSL) and direct connections, which are protected and certified.

In case of payment via the advance bank transfer, the goods ordered by the customer will be reserved until the receipt of credit on the current account, and no longer than for 7 days from confirming the order.

APPLICABLE REGULATIONS

The sales contract between the customer and www.sorrentotheromance.com is concluded in Italy and governed by the Italian Law. Unless stated otherwise this sales contract is subject to the Italian legislation.
For the purpose of resolution of civil and criminal litigation arising from the conclusion of this contract of sale at a distance, if the customer is a consumer, i.e. a person who buys goods for purposes not related to their professional activity, or completes the purchase indicating in the order the VAT reference number, the applicable jurisdiction is that of the reference court of their location of residence; in all other cases the jurisdiction of the Court of Rome applies exclusively.

Product sales via Internet are governed by the Legislative Decree No. 185 of 22/05/1999. This legislation establishes the right of withdrawal, or the possibility for the consumer to return the purchased product and to obtain the reimbursement of incurred expenses. The consumer has the right to terminate any contract without penalty (except shipping charges) and without specifying the reason, upon written notice via recorded delivery within 10 days after the delivery of goods and addressed to: G.A.D.Co. s.r.l. Viale Marco Polo, 59/65 00154 Rome. The shipping and return costs are borne by the buyer. The intact products in their original packaging must be returned within 10 working days. The postage is charged by and under the responsibility of the sender. In this sense, after the withdrawal of the goods the courier will try twice to redeliver them free of charge. In case of the absence of the customer at home at the time of delivery, the operator will retry to deliver the goods free of charge on the next working day. In the event of continued absence, the goods will be redelivered to the same address with a supplement of €12. This cost is independent from our activity. In case of an error in the communication of address caused by the purchaser, the order can be redelivered to the new address with a surcharge of €20. Alternatively, the order can be collected manually and free of charge from the nearest branch. - Art. 5 of the Legislative Decree No. 185 of 22/05/1999. In order to exercise the right of withdrawal the customer must provide the following information: - invoice number - item number (if you intend to return a part of the received goods) - bank details to which the refund should be processed.

We will not accept returns for causes of defects or breakage not directly attributable to G.A.D.Co. s.r.l. In terms of damages caused by the carrier the customer abides by the conditions set out in the Terms and times of delivery. The product must not appear used, nor the state of its operation be altered in any way. If the customer submits incorrect or incomplete information as data needed for the reimbursement, G.A.D.Co. s.r.l. will be unable to perform the operation within the specified time and no responsibility can be attributed to the supplier for the delay in payment. G.A.D.Co. s.r.l. undertakes to respect the times and procedures in order for the client to be satisfied with the services to which they are entitled.

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